What’s your return policy?
Each product is printed on-demand to your specifications, so we cannot accept returns.
Do you offer refunds?
Yes, we offer refunds if you have received misprinted, damaged, or defective products. Please email a detailed written description of your problem with your order number and relevant photos where possible to [email protected] You must submit any claims for misprinted/damaged/defective products within two weeks of receiving the product. Our team will forward all claims to Printful (the company that prints our products on-demand) and notify you of Printful’s decision by email. If your claim is approved, we’ll send you a new product or issue a refund!
Can I exchange an item for a different size/color?
At this time, we cannot offer exchanges because all products are printed on demand. If you’re unsure which size would fit better, check out our sizing charts—we have one for every product listed on our store in the product description section. Though rare, a product you ordered may have been mislabeled. If that’s the case, please let us know by emailing [email protected] within two weeks of receiving your order. Include your order number and photos of the mislabeled product, and we’ll send you a new one or issue a refund!
What if I never received my products?
Lost in transit: You must submit all claims no later than two weeks after the estimated delivery date for packages lost in transit. Claims deemed an error on the part of our print-on-demand drop shipper, Printful, are covered at our expense.
Wrong address: If you provide an address that the courier considers insufficient, your product will be returned to Printful’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Printful donates unclaimed returns to charity after four weeks.
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Therefore, Practicing Musician reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.