Group Lesson Refund and Cancellation Policy
Effective Date: 09/26/2026
One payment covers the whole four-week session. How much comes back if plans change depends on when you cancel and who cancelled.
What your payment covers
Four weekly one-hour classes, a trained facilitator, and access to the Practicing Musician online platform. Instruments are not included.
The three rates
- Standard covers the cost of your seat.
- Sustainer adds an amount that helps pay for Community seats in the same area. It is part of the price of your seat, not a charitable donation, and it is not tax-deductible.
- Community is a reduced rate for anyone the Standard rate would keep from joining. We don’t ask for documentation.
Prices are set separately for each location.
Refunds and changes
| If this happens | This is what you get |
|---|---|
| You cancel at least [48 hours] before the first class | A full refund |
| You cancel less than [48 hours] before the first class, or after the first class but before the second | A [50%] refund |
| You cancel after the second class | No refund, but you can transfer your seat |
| You miss a class | No refund or make-up class. The videos stay available, and the facilitator can reassign lessons. You may join another time slot that week if it has room. |
| You want a different time slot | A free switch, if the new time slot has room |
| You want to give your seat to someone else | A free transfer before the [second] class. The new participant must register and sign the waiver. |
| We cancel one class (for example, facilitator illness, bad weather or a building closure) | We reschedule it. If we can't, we refund [one quarter] of what you paid. |
| Fewer than [8] people sign up for your time slot | At least [5 days'] notice before the first class, and your choice of another time slot or a full refund |
| We cancel the whole session for any other reason | A refund for every class not yet held |
| We remove a participant for unsafe or disruptive behavior | No refund |
| You're on the waitlist | No charge. If a seat opens, you have [48 hours] to accept it and pay. |
How refunds are paid
Refunds go back to your original payment method through Stripe within [10 business days] of approval. Your bank may take a few more days to show it.
Instrument rentals and purchases
Rentals and purchases from Sweetwater Sound follow Sweetwater’s own policies. Cancelling a class does not cancel a rental.
How to cancel or ask a question
Email pmlistens@practicingmusician.com with the participant’s name, class location and class time.
